Case study: Securing a critcial re-tender for a service provider to regulated industries
Challenge
After ten years with the same supplier, the service provider’s largest customer put the contract out to tender. Losing it would have posed a major risk to the business. The team needed independent procurement advice and bid support to strengthen their response and check that their operations could meet the tender requirements.
Our approach
Procurement advisory: Applied a pragmatic due-diligence approach to focus on what the buyer would test.
Operational review: Audited technology, operating model, processes and governance to assess readiness for further growth and scaling; made clear recommendations for improvement.
Bid support: Reviewed the submission against the tender criteria, stress-tested the response and advised on best-practice approaches.
What we delivered
Operational audit with findings and improvement recommendations
Tender criteria review and response enhancements
Stress-test feedback and risk/assumption log
Practical guidance on best-practice ways of working for delivery and governance